RETURN AND REFUND POLICY

RIGHT OF WITHDRAWAL AND RETURN POLICY – LUXSSE

Important Note
Return shipping costs are the responsibility of the customer. However, we ensure a simple, transparent, and efficient return process.

CAN I RETURN MY ORDER?
Yes, you may return your order within 30 days of receiving it if you are not fully satisfied with your purchase.

At LUXSSE, we strive to provide a smooth and stress-free shopping experience. If your item does not meet your expectations, you may return it by following the instructions below.

RETURN CONDITIONS
To ensure a fast and seamless return process, the following conditions must be met:

Product Condition: Items must be complete, unused, and returned in their original packaging.
General Condition: Only normal wear from trying on is accepted. Used or damaged items will not be accepted.
Hygiene Items: For hygiene reasons, certain items such as underwear cannot be returned.
Defective Items: If you receive a defective item, please contact us immediately for assistance.
Return Shipping: The customer is responsible for return shipping. We will provide clear instructions to ensure a secure process.

RETURN PROCESSING
Returns are processed within 7 business days after the parcel is received.
If all conditions are met, the refund will be confirmed within this timeframe.

HOW TO RETURN YOUR ORDER

  1. Contact Us
    Email us at support@luxsse.com to initiate your return request.

Please include:
Order number
Reason for return
Photo of the item (if defective)
Full name
Shipping address

  1. Wait for Instructions
    We will provide you with the return warehouse address.
    Do not send your parcel to the sender address on the package.

  2. Return Shipping
    We strongly recommend using a tracked shipping method to ensure safe delivery.

RIGHT OF WITHDRAWAL
You have the right to withdraw from your purchase within 14 days of receiving your order.

This right becomes valid once the returned product has been received and inspected by LUXSSE.

To exercise this right, send a clear request by email to support@luxsse.com.

REFUSED OR UNCLAIMED PACKAGES
If an order is refused or not collected, it will be returned to us.
We will then contact you to arrange the best possible solution.

ORDERS IN TRANSIT
Our products are shipped from an international warehouse, which may result in variable delivery times.

If you wish to cancel an order already in transit, please wait for delivery and then initiate the return process.

To speed up processing, please send us your tracking number once the return has been shipped.

EFFECTS OF WITHDRAWAL
Once the returned item has been received and inspected, the refund will be processed within 14 business days.

The refund will be issued using the original payment method.
No additional fees will be charged.

RETURN WAREHOUSE
All returns must be sent to our international central warehouse.
Full return instructions will be provided by email once your return is approved.

CUSTOMER SERVICE
At LUXSSE, customer satisfaction and trust are at the core of everything we do.

For any questions or assistance, contact us at support@luxsse.com.
Our team is always ready to help you quickly and professionally.