SHIPPING POLICY
SHIPPING & DELIVERY INFORMATION – LUXSSE
Important Information
Order cut-off time: 3:00 PM (CEST)
Processing time: 1–2 business days (Monday to Saturday, excluding Sundays)
Delivery time: 6–12 business days (Monday to Friday)
Free shipping on all orders across Europe (all countries and cities included)
DELIVERY INFORMATION
Once your order is placed, you will receive a confirmation email confirming that we have successfully received your order.
Order processing takes 1 to 2 business days (Monday to Saturday, excluding Sundays).
Orders placed before 3:00 PM (CEST) are processed the same day.
Once your order has been shipped, you will receive a tracking number via email to follow your parcel in real time.
Estimated delivery time is 6–12 business days (Monday to Friday), depending on your location within Europe.
We currently ship to all European countries, including major cities and remote areas, ensuring reliable delivery wherever you are located.
DELIVERY DELAYS
If the estimated processing and delivery time has passed and your order has not yet arrived, please allow an additional 3 business days (Monday to Friday).
If your order still has not arrived after this period, please contact us with your order number.
CANCELLATIONS
To cancel your order, please contact us at support@luxsse.com as soon as possible.
Once your order has been processed or shipped, it can no longer be cancelled.
DAMAGED OR INCORRECT ORDERS
If you receive a damaged or incorrect item, please take clear photos and send them to support@luxsse.com along with your order number.
We will resolve the issue as quickly as possible. We sincerely apologize for any inconvenience caused.
CUSTOMER SUPPORT
Do you have questions about your order?
Our support team is always here to assist you.
Contact us at: support@luxsse.com
We respond within 24–48 business hours to ensure fast and professional support.
